You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.

DHL, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through this website or DHL systems. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. You can arrange an alternative redelivery or pick up by going to our redelivery page.The services, the content and the information on this website are provided on an 'as is' basis. I’ve missed my parcel delivery what can I do?Īfter an initial attempted delivery, we will automatically attempt redelivery on the next working day if we haven’t left your item at your local Post Office or with a neighbour. If you have tracked your parcel and you are unsure as to what your status or description means then we have a summary of all the most commonly returned results here. It may be best to try later, allowing time for the item to be received into our network. The sender might have created a tracking number, but we may not have received the parcel yet.Check the reference number is for an item sent using a Parcelforce Worldwide service.If you’re waiting for a parcel delivery check the sender has given you the right reference number.Please check you've entered the number correctly.There are a few reasons why your tracking number isn’t recognised. Why doesn’t your tracking tool recognise my number? If you are sending a parcel through you will be provided with a tracking number in your order confirmation email, or on the Post Office receipt if you have dropped it off at your local branch.

If you have bought something online, then the retailer should have provided you with a reference number. Our parcel tracking numbers vary in length and may contain letters and numbers. If you have sent something using one of our parcel delivery services, or are waiting for a parcel to be delivered, you can use our simple parcel tracking tool to check the progress of your parcel.

Account Surcharges and Additional Services.

Dhl tracking number format